Frequently Asked Questions

Deliver-Only means we transport the air conditioner to your location, and you arrange installation yourself. Professional Installation includes delivery plus our expert technicians handling the complete setup, testing, and configuration. Installation pricing varies by BTU: ≤12,000 BTU is R2,250/unit, >12,000 BTU is R2,850/unit.

Yes, absolutely. We offer free nationwide delivery to any location in South Africa—whether you're in Cape Town, Johannesburg, Durban, or anywhere else. There are no hidden shipping charges.

We supply air conditioners from four premium global brands: Samsung, Midea, Hisense, and Daikin. We are an Authorised and Approved Tier 1 Partner for all four brands, which means all products are genuine with full manufacturer warranty.

Yes, all air conditioners come with the manufacturer's warranty. For most models, this is a 5-year warranty covering defects and malfunctions. Our Better-Than-Before Guarantee also covers professional installation.

BTU (British Thermal Unit) determines cooling capacity. As a general guide: 9,000-12,000 BTU for rooms up to 15 sqm, 18,000-24,000 BTU for 20-35 sqm, and 30,000+ BTU for larger spaces. We can provide expert guidance based on your specific room size and layout.

We guarantee to leave your place better than we found it after installation. This means professional, clean installation with all debris removed, complete functionality testing, and full customer support. You can trust that our work meets the highest standards.

We guarantee to beat any competitor's written quote for the same product and installation scope by at least 10%. If you find a better deal, share the quote with us and we'll match it or go lower.

Installation time varies depending on the system complexity and location. Standard residential split unit installation usually takes 2-4 hours. We'll provide a specific timeline when confirming your installation.

Absolutely. We offer multi-unit installations for homes and businesses. You can select different models for different rooms or areas. Each unit can have different BTU capacities based on room size and cooling needs.

Yes, we specialise in both residential and commercial cooling. We provide solutions for offices, retail spaces, restaurants, hotels, healthcare facilities, and educational institutions. Commercial systems can be single-zone or multi-zone depending on your needs.

Visit our 'Request Quote' page and fill out the form with your details, location, and cooling requirements. You can also add items from our product catalogue to your Quote Basket before requesting. Our team will contact you within 24 hours.

Payment details and methods are discussed after quote acceptance. We offer flexible payment options including bank transfer (EFT) and instant payment methods. Final details are provided on the Invoice & Payment page.

Of course. You're under no obligation. After requesting a quote, you can review the details and accept or request modifications. Our team is happy to work with you to find the perfect solution.

Yes, we provide excellent customer support after installation. If you have questions about your unit, need troubleshooting, or require maintenance advice, our team is here to help.

Yes, our installation team consists of experienced HVAC technicians with extensive training in air conditioning installation. They follow industry best practices and are committed to professional, quality workmanship.